Our Mission
We help financial institutions build a collections department that their people can be proud of and their leadership can rely on.
Better collections. Stronger team. Sustainable results.
Our Leaders
Our team brings decades of expertise and insight to help credit unions achieve sustainable outcomes.
Founder
Kyle Dickson
Kristy Hunt
Chief Consultant
Open
Chief of Strategy
Kyle has two decades' experience in financial services, where he served in executive roles as Chief Risk Officer and Chief Financial Officer.
Prior to founding Horizons, he was a part of a national consulting firm as a collections, risk management, and leadership consultant to credit unions throughout the United States.
Kyle's first management position was leading a collections department, and he has always insisted on keeping collections under his management scope, having never lost passion for the complex and impactful world of collections.
"The PLLL is almost always a top 5 expense, and few other departments have the volume of contact with our members as collections - and in times of trouble for that matter . Collections is an underutilized aspect of both financial performance and service, and it is our mission to bring awareness to the benefits of an amazing collection function. It truly is possible for your collection team to be one of your happiest and most sustainable teams!"
Kristy has 12 years experience in credit unions, much of which was spent working as a part of Kyle's management team. Kristy played a crucial role in implementing, improving, and sustaining the collection strategy upon which Horizons is built.
No one knows the in's and out's of our program better than Kristy, and she is a stellar consultant and advocate for excellence in collections.
"I feel very blessed to have a career in collections at credit unions. No other area is able to positively impact members in need like collections. Building a sound department is about so much more than simply contacting members. Our clients are constantly surprised by the amount of data intelligence, management strategy, and business savvy that goes into managing a sustainable collections department. It's truly fun and fulfilling, and most people who experience a department tailored to our system stay in collections and have a fulfilling career."