Collections Partnership
For credit unions that want to build, strengthen, or transform their collections function, Horizons provides ongoing strategic and technical support through a monthly retainer.
We work alongside your leadership team and collection managers as a trusted advisor and hands-on partner—helping turn strategy into execution and building the systems, people, processes, and culture necessary for sustainable performance.
Our involvement can include recruiting and interviewing collection leadership, developing managers, designing workflows and procedures, building performance reporting and business intelligence, developing incentive structures, optimizing collection technology, improving delinquency and loss-mitigation strategies, and providing ongoing coaching and accountability.
We don't simply tell you what needs to change. We work alongside your team to make the changes happen.
What the partnership can include:
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Collections leadership and management development
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Recruiting and interviewing
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Department structure and staffing
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Policies, procedures, and workflows
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Performance measurement and reporting
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Incentive program design
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Technology optimization
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Delinquency and loss-mitigation strategy
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Repossession, foreclosure, and recovery strategy
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Manager and staff training
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Ongoing performance coaching
The engagement evolves as your needs change. Early in the relationship, Horizons may be deeply involved in building your collection operation. As your team develops, our role can shift toward strategic guidance, coaching, and accountability.
Our Services
Collections Advisory
Not every credit union needs an embedded collections partner. Sometimes you simply need someone experienced to call when a difficult question comes up.
Our Collections Advisory retainer provides ongoing access to experienced collections professionals for the questions, decisions, and challenges that arise throughout the year.
Whether you're evaluating a difficult delinquency situation, considering a change to your collection strategy, reviewing an incentive plan, dealing with a management challenge, evaluating technology, or simply want another experienced perspective before making a decision, Horizons is available when you need us.
Think of it as having an experienced collections advisor in your corner—without adding another person to your payroll.
Special Projects
Some challenges don't require an ongoing relationship. Horizons also provides focused consulting engagements for specific collections initiatives, challenges, and opportunities.
These engagements are designed around a defined objective, scope, and timeline and can draw on any of our areas of expertise.
Examples include:
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Collections department assessments
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Management assessments and development
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Incentive compensation design
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Reporting and KPI development
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Workflow and process redesign
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Collections technology optimization
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Staffing and organizational structure
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Delinquency and loss-mitigation reviews
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Charge-off and recovery strategy
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Policy and procedure development
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Training and management workshops
A defined challenge. A defined engagement. A practical solution.